Project Plan Cafe Rocks Crepe

Question: Discuss about the Project Plan Cafe Rocks Crepe. Answer: Project Scope: The purpose of this project is to open a cafe named caf rocks crepe in Harrington area in Sydney, Australia. In this area there are high number of shoppers passing throughout the day. The area have very few coffee shops that serves breakfast, lunch and other coffee items. Caf rocks crepe has a key goal to offer best coffee experience to the customers. This cafe will offer pure and better-quality coffee taste to the customers. In addition to this the other key scope is to establish the caf building with its interior as well as exterior to offer best in class dining experience to customers. Resource Planning As far as resource planning concern, to run any business we requires people. Before choosing people we need to identified type of departments and the skill set required accordingly for employees someone to them. At Caf rocks crepe, we have identified below departments to run the business smoothly 1.Account and Marketing 2.Operations KitchenElectricityPlumbing 3.Interior and Exterior Designer 4.Floor Management Every department has its own set of people. Details of resourcing are as follows: 1.In accounts and marketing team we need 1 Head along with 2-3 junior resource to manage the finance, sales and marketing for caf. 2.For operations we need to have 1 electrician, 1 plumber, 1 designer and 1 head chef, 1 assistant chef and 3-4 kitchen staff members. Core responsibilities of Designer will be Installation and procurement of the various equipments like couches, tables, chairs, lights, lamps, up to date cutlery, crockery and wall paintings and overall ambience of caf. The shop construction was done with best of facilities, renovation and ambience. The facilities are like lighting etc. 3.For floor management we required 1 floor manager and 4-5 floor operation people. Core responsibilities of Floor manager will be addressing the needs of end customer and take feedback from them to improve the quality of caf. Stakeholder Engagement The Management of Stakeholder comprises the processes that are essential to identify the people, departments that could mark or be affected by the project, for investigating the prospects of stakeholder and their influence on the project, and to improve appropriate plans and strategies for efficiently stakeholders engagement in a way suitable to the stakeholders attention and contribution in the project. Every business has primary two types of stakeholders internal and external. Similarly of Caf rocks crepe also have following stakeholders Internal Name Relation Primary Contact Jack Owner of caf xxx-xxxx-xxx Mick Account and Marketing Head xxx-xxxx-xxx Ben Floor manager xxx-xxxx-xxx Robin Kitchen Head Chef xxx-xxxx-xxx Indra Assistant Chef xxx-xxxx-xxx Zoe, Chelsea, Ash, Lea Floor Staff Dev, Colin, Smith Kitchen staff External Name Relation Primary Contact Denial Plumber xxx-xxxx-xxx Mark Electrician xxx-xxxx-xxx William Designer xxx-xxxx-xxx Food, Coffee, tea, newspapers, Cake, Bottled drinks and milk Suppliers Members of Government and local council Government and local council Customers Lawyers and insurance brokers Risk Management and Mitigation Plan Risk are certain events on which business will have threat of damage. The procedure of classifying risks, measuring and emerging approaches to cope risks is renowned as risk management. This management plan with impact of business investigation are key sections of business continuity plan. Through considerate probable risks to business and discover ways to reduce their effects quickly if an incident happens. (Parker ,Mobey, 2004,PP.22 ) Categories of risk differ from business to business, however formulating a risk management plan includes shared procedure. At caf rocks crepe have following risk identifies as a part risk planning with their mitigation plan: Risk Impact Probability Mitigation plan Market risk As there are so many of competitor in market and fluctuating of rates of products may affect the business. High Medium Negotiate and contract with certain vendors to avoid product deliveries delay and risk of price changes. Training of the personnel Training to be provide to staff at every level to offer consistency in taste and quality of service. High High High quality of training provided to staff and quality check will be done at regular interval to ensure the quality. Market competition With Renounced coffee house like Starbucks Costa Coffee in line, consumers will not choose to grab a sip of coffee from Caf rocks crepe. Complaints With changes of staff and services we may get complaints from vendors or customers High Medium We need to setup a complaints management and should be reviewed weekly basis to identified the root cause and have actions same time. Operations use With so many personnel involved in running the caf business so there may be interest of conflicts arise at certain level Medium Medium We need to review and evaluate vendors employees monthly basis and if we found any interest of conflict we need to address same time to avoid the risk of business loose. Communication Management For Caf rocks crepe we need to define and identify the roles of caf members for relating the communications. We have majorly 2 type of communication required in any business internal and external. Internal communication happened between the team members and across the departments heads whereas external communication happens between internal or between internal and external stakeholders. (Rouse, 2015) Communication plan contains the communications matrix that plots with communication requirements, and conduct meetings and communication methods. Following is the communication matrix: Communication Type Description Frequency Mode of communication Participants/ Distribution Weekly Status Summary of weekly project status Weekly Email Caf owner, Project Manager Weekly Team Meeting Meeting to evaluation action and status Weekly In Person Project Team, project manager and All department heads Monthly Review Current status to team and sponsor Monthly In Person Project Sponsor, Team, All department heads Customer Feedback Feedback from customer on quality of service and suggestions Weekly In Person Project Manager, Floor Manager, Designer Project team directory for all communications is: Name Relation Role Primary Contact Jack Owner of caf Sponsor xxx-xxxx-xxx Mick Account and Marketing Head xxx-xxxx-xxx Ben Floor manager xxx-xxxx-xxx Robin Kitchen Head Chef xxx-xxxx-xxx Indra Assistant Chef xxx-xxxx-xxx William Designer xxx-xxxx-xxx Jhon Project Manager Project Manager xxx-xxxx-xxx WBS In order to start the caf we need to plan and well executed work breakdown structure shall be prepared. Dividing complex tasks to simpler or smaller and tasks that are controllable is the technique identified as the Work Breakdown Structure (WBS). Frequently, Managers of the Project use this method for streamlining the project completing. In the WBS, superior tasks are smashed down to the controllable parts of work. These parts can be simply managed and appraised. Following are a few motives for generating a WBS in a project: Precise assignment of tasks to the project team. Designates the project mileposts and the points that are controlled. Supports for estimating the risk, time and cost. Demonstrate the scope of the project, so the stakeholders can have the well understanding of the same for the project. The work breakdown structure abbreviated as WBS will comprise following activities: Task Name WBS Duration Start Finish Predecessors Caf Rocks Crepe 1 61 days Mon 1/30/17 Mon 4/24/17 Project planning 1.1 31 days Mon 1/30/17 Mon 3/13/17 Prepare a budget schedule 1.1.1 10 days Mon 1/30/17 Fri 2/10/17 Process Planning 1.1.2 3 days Mon 2/13/17 Wed 2/15/17 3 Organizational Structure Planning 1.1.3 3 days Thu 2/16/17 Mon 2/20/17 4 Menu design 1.1.4 5 days Tue 2/21/17 Mon 2/27/17 5 Infrastructure design 1.1.5 3 days Tue 2/21/17 Thu 2/23/17 5 Acquire License 1.1.6 5 days Tue 2/21/17 Mon 2/27/17 5 Purchasing of Furniture 1.1.7 10 days Tue 2/28/17 Mon 3/13/17 6,7,8 Purchasing of Cutlery Crockery 1.1.8 5 days Tue 2/28/17 Mon 3/6/17 6,7,8 Advertisement Marketing Planning 1.2 5 days Tue 3/14/17 Mon 3/20/17 9,10 Staffing 1.3 5 days Tue 3/21/17 Mon 3/27/17 Advertisements for Jobseekers 1.3.1 5 days Tue 3/21/17 Mon 3/27/17 11 Advertisements for Suppliers 1.3.2 5 days Tue 3/21/17 Mon 3/27/17 11 Food Hospitality 1.4 15 days Tue 3/28/17 Mon 4/17/17 Food Preparation 1.4.1 10 days Tue 3/28/17 Mon 4/10/17 14 Arrangements for Menu 1.4.2 5 days Tue 4/11/17 Mon 4/17/17 16 Maintenance 1.5 5 days Tue 4/18/17 Mon 4/24/17 Maintenance plan for equipment 1.5.1 5 days Tue 4/18/17 Mon 4/24/17 17 Maintenance plan of the coffee shop 1.5.2 5 days Tue 4/18/17 Mon 4/24/17 17 Gantt Chart Gantt chart is a graphical representation of the activities that will be accomplish as part of project with their dependencies and estimated start and end dates. References Parker, D., Mobey, A. (2004). Action Research to Explore Perceptions of Risk in Project Management. International Journal of Productivity and Performance Management 53(1), 1832. Margaret Rouse (2015). Communication plan. https://whatis.techtarget.com/definition/communication-plan